Frequently Asked Questions

Have questions? We’re here to help
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How long does it take to complete an order?

Processing Time: Typically, it takes 1-3 business days to process and prepare your order for shipment.

Shipping Time:

  • Standard Shipping: Usually takes around 5-7 business days.
  • Expedited Shipping: Can take around 2-3 business days. 
  • So, depending on your selected shipping option and location, it may take anywhere from 3-10 business days to complete an order.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Do you offer international shipping?

Yes, we offer international shipping to select countries. International shipping fees and delivery times vary depending on the destination.

How long will it take to process my order?

Orders are usually processed within 1-3 business days. Once processed, your order will be shipped according to your chosen shipping method.

Can I exchange an item?

We currently only process returns. If you would like a different size or item, we recommend returning the original item and placing a new order

 
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What should I do if I receive a damaged or incorrect item?
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If you receive a damaged or incorrect item, please contact our customer service team right away with your order number and photos of the issue. We will resolve the problem promptly, either with a replacement or refund.
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Can I change or cancel my order after it has been placed?

Once your order is confirmed and processed, we are unable to make changes or cancellations. Please double-check your order before completing your purchase.

How can I return an item?

To return an item, please contact our customer service team within 60 days of receiving your order. Items must be unused, unwashed, and in their original condition. Please refer to our return policy for more details on how to initiate a return.

How do I care for this product?

Return shipping fees may apply unless the return is due to a defect or error on our part. Please check our return policy for more information.

How long does it take to process a return?

We currently only process returns. If you would like a different size or item, we recommend returning the original item and placing a new order